Examination support services by SWS

Dear students

Ahead of the upcoming examinations, the University of Cape Town’s (UCT) Student Wellness Services (SWS) reminds you of the continuous range of services available to ensure that students are adequately supported during this period.

Please note some of the updates below.

1. Deferred examinations support documents

Please note that there is a dedicated deferred examination tab online on the SWS booking system for students who need to book their appointments for deferred examination applications. Students are advised to request a clinician to complete the ACA44a form after being clinically assessed.

Existing SWS clients or students who are on therapy with a clinician can continue with their booked appointments and send their ACA44a form to sws.practicemanager@uct.ac.za to book an extra appointment for support documents.

All students are requested to take note of the submission deadlines for their application documents. The Health Professions Council of South Africa regulates practitioners, and the issuing of medical certificates and the consultation date cannot be backdated.

2. Ivan Toms Building and SWS main clinic temporarily closed

Students and staff are reminded that the Ivan Toms Building precinct, which houses the SWS main clinic, is still closed until further notice. This is due to ongoing construction work.

3. Upper Campus clinic

Limited medical services are currently provided at the Upper Campus clinic, which is located in the Steve Biko Students Union Building. The clinic operates from 09:00 to 16:30 on weekdays.

Please note that an appointment is required and bookings are done online. Students can obtain nursing advice via the SWS nurse triage line 021 650 5620 from 08:30 to16:30.

4. Sports Centre clinic

Limited walk-in services are provided by a professional nurse, including containment and counselling, from 09:00 to 15:30 on weekdays. Students who are ill or fall sick on the day of the examination can consult at the clinic. No prior booking is needed. However, students should be mindful that the clinic operates on a first-come, first-served basis, as a few other students may also require the service.

5. Counselling services

Students requiring counselling support can book online. Students can also email peer counsellors on sws@uct.ac.za for additional support.

Immediate access to a counsellor is available through the SWS Panda App, which can be installed from the App store. Students can also contact ICAS on 0800 87 26 76 or the Ollie Health platform using a unique link.

The SWS’s 24-hour telephonic counselling services are available even during weekends and after hours:

• UCT careline: call 0800 24 25 26 or text 31393
• Higher Health Counselling: 0800 36 36 36
• ER24 UCT collaboration line: 010 205 3010.

6. Pharmacy services

Students can collect prescribed medication from the pharmacy after consultation with an SWS clinician. Students must book online for the collection of repeat medication. This service option is only available for students who have a valid prescription from an SWS clinician.

Please note that SWS clinic services are closed on weekends.

Alternative resources

Please refer to alternative resources for additional services.

• UCT Campus Protection Services (CPS): Woolsack Road, Rosebank; 021 650 2222
• Groote Schuur Hospital: Main Road, Observatory; 021 404 5208 (C22–C23)
• Kingsbury Hospital ER: Wilderness Road, Claremont; 021 670 4333
• Rondebosch Medical Centre: Klipfontein Road, Rondebosch; 021 685 8706
• Vincent Pallotti Hospital: Alexandra Road, Pinelands: 021 506 5001
• Kenilworth Clinic: 32 Main Road, Kenilworth; 021 763 4500, 087 098 0452

In an emergency or crisis situation, please immediately notify CPS on 021 650 2222. CPS would then contact Emergency Medical Services (ER24).

The SWS would like to take this opportunity to wish all students the best for the exams. Any further queries can be forwarded to the SWS practice manager, Mr Alan Florence.

Student Wellness Service