UCT has signed an agreement with ER24 Emergency Medical Services for a 24-hour medical emergencies response service on all campuses. When required, an ambulance or emergency vehicle will respond and stabilise the ill or injured individual. The cost for transporting the injured or ill person will be for the individual's medical aid or the individual's personal account. The service may be used from the beginning of October by all staff, students and contractors on university campuses.

ER24 will provide a 24-hour helpline for medical advice, counselling (trauma, substance abuse, poison, suicide, bereavement and rape), and for any medical emergency.

Campus Protection Services will only be informed if an ambulance is being dispatched. They will be informed that a call has been received, but the nature of the call will not be revealed.

ER24 may be contacted on 084 124, or 8110 from inside UCT.

Queries or comments about the service may be referred to BAS-HealthandSafety@uct.ac.za.