In November last year, Professor Geroge Ellis sent a letter to the Monday Paper complaining about the voicemail system. Before publishing it, the Monday Paper sent Prof Ellis' letter to ICTS and asked for comment.

"We checked our call-logging system and saw that Prof Ellis had made no attempt to log a call regarding his concerns.

"We immediately contacted Professor Ellis who agreed to withdraw his letter to the Monday Paper and to offer us a chance to investigate his complaint. He did, however, ask us to wait until he returned from an overseas trip. He did not contact ICTS on his return, and instead asked the Monday Paper to print his original letter.

"ICTS is disappointed that Prof Ellis didn't give the department an opportunity to work with him to investigate his complaints, and chose instead to go ahead with publishing his original letter.

"Having seen his published letter, we have again contacted Professor Ellis in order to meet with him regarding his concerns.

ICTS Communications