One of the first things you’ll want to do at UCT is to go online. Here’s how:

1. Set up your WiFi
   
   Connect to eduroam using your studentnumber@wf.uct.ac.za and your network password.
2. Change your password
   
   Your username (which is the same as your student number) and password give you access to UCT’s online services. After registration, go to password.uct.ac.za and change the temporary password you were given.
3. Sign into your UCT email
   
   All official communication (including messages from your lecturers) will come to your UCT email account. Sign in via myuct.ac.za. Remember to check email regularly.
4. Check out Vula
   
   Vula (vula.uct.ac.za) is UCT’s online environment for teaching and learning, collaboration and research. Your lecturers will make heavy use of this facility, so don’t get left behind.
5. Secure your devices
   
   Ensure that you use an antivirus package. You can download McAfee for free from the ICTS website. The ICTS website provides information about update services for Windows and Mac.
6. Get the software you need
   
   Before buying any software, first see what site-licensed software is listed on the ICTS website. Office365 is available via your myUCT log-in. In addition, UCT has signed up to use Google Apps for Education.

Need some more help?

ICTS Front Office on Cissie Gool Plaza, upper campus

• Get connected to eduroam wifi
• Password changes
• Basic computer support
• Borrow site licensed software
• Sort out virus problems

Log a call

Use the online call logging system to log a support request https://uct.service-now.com/

Ask for help on social media

• ICTS Facebook icts.uct
• ICTS Twitter @UCT_ICTS

Visit the student computing labs

Ask one of the lab assistants for help when you’re in a student computing lab.

IT in student residences

Ask your House Committee IT Rep or send an email to resnet@uct.ac.za.

Read more from the
2016 Orientation edition.